Shipping policy

Shipment
Once your order is processed, most packages ship within 2 business days (extra time for orders placed on weekends and holidays). After your order leaves our warehouse, you will receive a shipping confirmation email with information such as your tracking number.
All products are shipped from Japan by the private shipping company (UPS). Please note that our shipment is only available for the USA.
Express shipment (with tracking): Estimated delivery within 2-5 business days in many locations
Please note that "business days" do not include Saturdays, Sundays, and holidays.

Shipping cost
Shipping cost vary depending on the weight of the package. Shipping cost will be clearly displayed during the order process. Free shipping for purchases over $300.
Shipping cost range: $20.2 ~ $47.4

Tax and Duties
Importing products from Japan may be subject to taxes and duties in the country of delivery.
These additional costs are the customer’s responsibility. These additional tax and duties will be also charged for purchase over $300.
For more information, please refer to your national custom official site.

Changing shipping address
If you notice that you need to change your shipping address BEFORE your order has been shipped, please email us at info@tricofield.online with your order number and updated shipping address. We will edit your order.
If you would like to change your order to delivering the nearest UPS Store after it has been shipped, please contact UPS. Changing to UPS Store is free of charge.
Please note that we cannot accept changes to any other address once your order has been shipped.

Delivery issues
It is your responsibility to track your order online (tracking number can be found in your shipping confirmation email).
In some cases, the carrier may not be able to deliver your package (for instance, due to the size of your mailbox). In this case, you may need to contact carriers directly. FITH CO., LTD. is not responsible for returning packages that cannot be delivered.
Please note that in all cases you are responsible for paying customs duties and providing any and all documents required by your country Customs office. If you refuse to pay these taxes, your package will be returned to us. We will then refund your order amount after deducting the actual shipping charges charged by the delivery company and the shipping costs for returning the package to us.
Please note that if the restocking fee exceeds the order amount, you will not be able to return the item to us. In that case, your order will be discarded and no refund will be given.

Return and cancellation policy
We do not accept returns or exchanges due to customer convenience.
If the product is defective or the order details are incorrect, etc., we will accept returns or exchanges only if you contact us within 7 days of receiving the product. If we do not have the item in stock to exchange, we will issue a refund. Please contact us via the Contact section in that case. We will contact you with details regarding returns.
You may cancel your order until the order is completed. You also cannot change the details of your order after it is completed.